Jerre Teague
832.331.4772
st_jman@yahoo.com

WORK EXPERIENCE

T-Mobile, Bellevue WA April 2017 – February 2019
Senior User Experience Platform/Team Lead

Leadership: Met with PO’s and SME’s to gather requirements for building a B2B. Communications Management Application on the Android/IOS/Windows 10 platforms; Maintained standards across multiple platforms and multiple team members; assigned team members to features, then reviewed team work and instituted interaction standards across features of the product; provided critical feedback and guidance to team in order to maintain this consistency; created a pattern library and assigned team members to update and upkeep of this library; met with other UX departments within T-Mobile to ensure the “T-Mobile Glue Experience” persisted across products and introduced new patterns where applicable; provided UX PM across vendors and delivery teams to ensure UX QA and CX needs aligned with the intent of the design team; identified/interviewed prospective candidates for team expansion; evangelized UX team needs to Director and C-Level executive leadership, provided product review of potential tools for the UX team to meet its goals; met with other leads and managers across the project on a weekly basis for project status and concerns; translated this meeting into actionable items for the UX team.

Design: Aligned product with latest IOS/Android and Windows development and design trends; designed screens for new product features based on feedback from SME’s and PO’s; repeated designs and modified to meet the design and functional requirements of each platform; created interaction requirements documentation and working prototypes for consumption by QA and Dev; worked with offshore and onshore teams to execute screens; provided UXQA for resulting screens to make sure development met the vision of the UX team; researched competitors’ software for A-B testing and comparison, researched features of related industries for best practices and new ideas as it related to the T-Mobile application project.

Highlights:

• Brought proper documentation into our software process.
• Evangelized and introduced rapid prototyping concepts to a company entering the software development market.
• Trained staff on proper Rapid Prototyping Process and UX Documentation.
• Mentored Junior UX team members through their first professional experience.
• Led redesigned efforts of existing product down from a 20-button experience to a 3-button experience.
• Began process to identify patentable parts of the application.

Daimler DTNA, Portland OR August – Dec 2016
Senior User Experience Consultant

Design: Studied users to create next-generation software for the Trucking and Transportation industry; created prototypes in Axure; created surveys and compiled results into reports; documented user interaction requirements for software development team; worked with stakeholders and SME’s to scope projects and design new products for consumption by DTNA.

Leadership: Identified gaps in the UX process and evangelized change across the organization; met with Product Managers and SME’s to regularly update on the progress of the project; provided my experience to help create proper UX research standards and process for the team.

Astadia, Houston TX, Portland OR July 2014 – July2016
Principal User Experience Strategist

Strategy: Reviewed new technology for the purpose of assessing and proposing new products and services for our customers and their customers; provided analysis on incoming client’s business and processes; consulted on customer’s requirements; created rapid prototypes for clients to illustrate User Interaction expectations and software functional expectations; developed and maintained documentation of user interaction requirements; provided feedback to graphic team; coordinated with our Content Analytics Team to deploy content strategy based on findings; created and monitored keyholder surveys; designed dashboards and customer forms for Salesforce and Tableau; created and administered UI/UX testing (Time to Task, User Scripted Sessions, etc.).

Design: Consulted on client existing software for deficiencies; researched client software, users and stakeholder expectations to provide consultation and/or user experience design for the above tasks; used Axure, Basalmiq and Expression Blend Sketchflow for rapid prototyping.

Leadership: Translated project goals into actionable items for Developer, Designer and UX team members; assigned tasks across disciplines and engaged in UX PM in order to ensure that UX/CX goals were faithfully translated across teams; identified new talent for acquisition; provided interview feedback and hiring suggestions to Director of IT; performed weekly team reviews of projects and then gave critical feedback in order to ensure project success; met with IT, Marketing, and Engineering departments on weekly basis for status update and information distribution for the design team.

Highlights:

• Created Proof of Concept for: Ignite 2015 Windows Universal App. (see minute 58 of conference for demonstration). Designed user personae, created scenario and business idea to demonstrate the Windows Universal App concept to conference goers. Worked with Microsoft, Design and Development team to create POC for a business that built and sold houses.
• Designed and led the charge to build Charter Learning Center via custom SharePoint Deployment.
• Designed Augmented Reality UX for handheld and wearable devices such as Meta Glasses, Oculus and IOS/Android via Unity Framework. Created and tested gestures and movement cues for next generation devices.
• Worked with clients in the following environments and software platforms: Salesforce, Unity, HTML, C#, C++, Kentico, Umbreco, AWS, Tableau. Design work flows and information architecture for demonstration of the product to clients. (Patent Awarded - see above)

Halliburton, Houston, TX Oct 2010 – 2014
Senior User Experience Lead

Design: Provided guiding hand for UX Design on all Product Enhancement software and services; engaged end users to test various developed prototype models for effectiveness; developed and re-engineered prototypes based on user feedback sessions; redesigned old software interactions, work flows and functions in order to attract a new generation of Engineers to the industry; created unified branding, design and functionality placement throughout software suite, allowing users to engage new features more quickly based on prior exposure to other parts of the suite; developed an interactive style guide to help new developers and testers build and verify with visual as well as code referenced components; (In WPF and XAML.) used Expression Blend + Sketchflow prototyping.

Leadership: Met product owners to outline and define projects; travelled to India yearly to kick start and guide new project development with offshore team; met with Halliburton Leadership Team (Development, SME’s, PO’s, PM’s and Stakeholders) on regular basis to give updates to the progress of the product; measured success of product development over time through regular UX testing then presented this information to leadership and executives associated with the product; met with design team weekly to ensure consistency of interaction and design across the product suite; met with other Halliburton UX teams across organization in order to facilitate “Common Grounds” (an effort to make user interactions across all Halliburton products consistent); trained 2 visual designers in the process of UX and eventually transitioned them into full UX roles within the team; provided design and documentation standards across the product suite to meet ISO 9000 compliancy requirements.

Highlights:

• Current patent applications have been made on 3 systems I created both UX and software concept for.
• Introduced rapid prototyping and standardized documentation practices to facilitate internal and external development teams.
• Traveled to India 3 times to kick of projects and help teams develop good working practices and relationships with onshore development teams.
• Trained a designer at the company in UX techniques, over the years and left the company comfortable he could assume my roles.

Jerre Teague, Limited. Sugar Land, TX April 1997 – 2010
Private consulting

Consulting: Engagements with a wide range of requirements and industries (energy, medical, health, public sector, legal, commercial); provided coding, project management and project scoping, technology testing and consultation, website marketing strategies, logo design, brand guide creation, program testing and troubleshooting, website design and animation, website coding, and user experience design/testing; used Axure, Basalmiq and Flash for rapid prototyping.

Clients: Harris County Psychiatric Center, Drive-On Technologies, Digital KOMA, Benjamin Wesley, Phycor, Halliburton, City of Houston Controllers Office, Healix Medical, SCMP Law, CW Housing, El Paso Energy, The Mickey Leland Foundation Online, Fisher Creative, NetCDrom, Option Energy, NACE, Dynamic Perception, Green Seed Realty, Worksite Logistics and Eagle Global Solutions.

Reliant Energy, Houston, TX April 2008 – January 2009
User Experience Designer

For all new retail business within the Reliant family of companies and services. Met with business requirements team to outline and define project. Engaged end users to test various developed prototype models for effectiveness. Developed and re-engineered prototypes based on user experience and requirements from the business team. Identified and tested new technologies for implementation.

USAA, San Antonio, TX March 2007 – November 2007
UX Prototype Developer/User Tester

For all new sites and widgets within the USAA web network. Project–Team Lead responsible for finding new technologies and testing for use within the site, development of working prototypes for business model and User Experience studying. User Experience testing and re-engineering.

Cynergy Systems, Inc., Houston May 2006 – Dec 2007
Project Manager/Interactive Designer

Duties included: Interfacing with project client (Bank of America, Demand Base); setting project goals and deliverables; identifying client needs and expectations; tracking changes and distributing team responsibilities; creating Flex Mock-Ups and working models for a multi-stage development project; writing HLD (High Level Design) documentation and preparing programming diagrams based on Flex functionality; designing graphics for various Flex and AJAX projects with the company (beyond the assigned clients); developed tradeshow Flash presentations and product mock-up demonstrations with Captivate Media; led weekly client and internal meetings regarding ongoing projects; maintained new Houston Branch office with 2 other developers within the organization; maintained documentation and client interaction for various projects; provided technical sales and support.

GeoWeb Interactive Services, Houston, TX November 2002 – April 2006
Chief consultant and developer

Provided web research and market analysis; interacted with and redirected client information to various departments; answered technical support emails from site users and provided internal support for management and staff sites; assisted in content development and management using a variety of software and techniques; identified and analyzed new Internet content and design technologies; implemented new code and designed interfaces for customer base; interpreted site data and trends to address company goals and identified new client need; created original advertisement copy, web content copy, job resource articles; developed and maintained all print graphics for each division; identified and solved hardware problems in web site; acted as customer liaison-downstream vendor contact; web culture and cultural consultant for foreign-born management.

Enerva Technologies Jan 2000-Dec 2002
Creative Services Manager

Took over from previous manager amid a corporate merger; helped migrate the design and UI development team into the new organization and worked with Sales, Marking and CFO in order to prioritize clients and projects; worked with Design Team and trained visual designers HTML 3.0 coding and how it related to graphic design arrangement; identified designers with coding aptitude and transition them into UI Design Coder roles; budgeted Design Team’s expenses and growth needs and presented this to Senior Leadership; met with current and prospective clients to consume project goals and then translated them to my team; ensured Design Team met it’s deliverable goals and provided feedback to team members on their growth within their role or performance on project.